Effectiveness of Health Insurance Project; Women Satisfaction Regarding Quality of Ante-natal Services

Authors

  • Mohamed Gamal Elsehrawy, Fatma El Emam Hafeze Elemam, Heba Ali Hamed Mohamed, Mudathir Mohamedahmd Eltayeb, Elturabi Elsayed Ebrahim, Maha Moussa Mohamed Moussa

DOI:

https://doi.org/10.53350/pjmhs22163649

Keywords:

Antenatal care, Satisfaction, Quality measures, Universal Health Insurance System.

Abstract

Objective: This study aimed to evaluate the effectiveness of the universal health insurance project regarding the quality of health care with antenatal care services.

Materials and methods: A descriptive comparative study carried out at ten Primary Health Care (PCH) centers affiliated to Port-said and Damietta governorates. Multi-stage sampling probability technique used for selecting these centers, simple random sample of 460 women chosen. Data was collected through two tools; women's satisfaction questionnaire, and Support Tool for Improving Quality of Antenatal Care. Results: the study results revealed that 69.1% of women were unsatisfied with the antenatal care services and available resources provided by the traditional insurance. On the other hand, 79.1% of women receiving universal health insurance were satisfied with the services provided.

Conclusion: level of satisfaction was higher among women using universal health insurance regarding the recent health care services, cleanness, arrangement of medical facilities, availability of resources and criteria of service.

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