ABSTRACT

Introduction: Patient satisfaction with health care is considered to be one of the main objectives of quality ‎care. The satisfaction of the patients has been investigated in different colleges of dentistry in ‎many countries. Assessment of the patients’ feedback could help in promoting best quality of ‎treatment.

Aims & Objective.  The objective of this study is to determine patients’ satisfaction regarding the quality ‎of treatment at dental clinics of the College of  Dentistry at Majmaah University.‎

Material & Method: Self-administrated questionnaire was distributed to patients attending to dental clinics. It was ‎composed of twenty-four closed questions measuring patient satisfaction regarding the dental ‎care provided. This questionnaire had three main themes. First, was the reason why patients chose ‎the dental school and the purpose of the visit. Second, was based on the ease of getting an ‎appointment and staff behavior. Third was related to student/doctor communication and attitude. ‎

Results: A total of 442 questionnaires were collected. Response rate was 88.4% as 442 out of 500 ‎questionnaires were returned. The most of the patients were male (68.1%) whereas female were ‎‎(31.9%). A total of 424 (95.9%) of the participants agreed that  it was easy to get an ‎appointment in the dental clinics and a total  of  278  (62.9%)  were  very  satisfied  with the  ‎performance  of  the  reception. Regarding to the treatment Majority of the participant were ‎satisfied with the treatment provider, 295(66.7%) very satisfied.‎

Conclusions: The results of the study reported that dental clinics in the college of dentistry in ‎Majmaah university has been successful in achieving participant’s satisfaction regarding the ‎services, staff, treatment and patient–dentist interaction.