Abstract

Aim: To evaluate patient satisfaction feedback by assessing services provided by the dental teaching hospital regarding the quality of dental care, reference to interaction with doctor, services, facilities and treatment

Methodology: Data of this analytical cros sectional study was collected using purposive convenient sampling technique. Data was collected from 180 patients (60 patients each from dental teaching hospital A, B and C). A pretested questionnaire of patient satisfaction was given to the patients to fill in after completed their treatment. The responses were on 3-point Likert scale ranging from 2 “Agree”, 1 “Neutral” corresponding to 0 “Disagree”. Percentages were calculated as descriptive analysis to explore the gender distribution of study sample along with the mean score of age. Pearson Chi-square test was used to explore the difference of patients’ satisfaction

Results: The patients of Dental teaching hospital C were highly satisfied with their services in regards to Patient- Dentist Interaction (93.71%), administrative efficiency and clinic setup environment (75.55%) whereas Participant’s satisfaction with technical competency was higher in Dental teaching hospital A (78.33%).

Conclusion: Majority of patients were found to be satisfied with the overall treatment received at all the three dental teaching hospitals of Lahore. Continuous assessment of patient satisfaction feedback is required in order to set a higher bar in services provided by dental teaching hospitals.

Keywords:Patients Feedback, Quality of Services, Dental Teaching Hospitals