ABSTRACT

Introduction: Physicians, nurses, emergency workers, health professionals, and all health care personnel and hospital staff are more exposed to workplace violence (WPV) than any other occupational group. The purpose of this study was to evaluate the implementation of WPV management training program among all health care personnel over the past ten years (2009-2019).

Materials and methods: This study was conducted a review of the existing literature in the field of research through the databases of authoritative articles and journals and by searching for the relevant keywords. In this study, 86 articles related to the research topic were extracted from which 64 articles were excluded from the study due to not having any of the inclusion criteria and finally 22 articles were evaluated and content evaluated.

Results: The results of this study illustrate the methods used to train violence management among hospital staff in research conducted over the past ten years.

Conclusion: Evidence from this study showed that, it is useful for Doctors, Nurses, and Hospital Personnel's to train violence management at work; to hold training seminars to promote personal skills, including courageous, conflict resolution, communication techniques, stress management and anger management by examining educational needs and perceptual support, organizational support; strategies, skills and attitudes; and coping with events. Thus, the health authority in all countries should have a raft of health policy and training programs specific to managing violence to equip its frontline healthcare workers to deal with aggressive episodes in clinical settings.

Key-words: workplace violence (WPV), WPV Management, Health Personnel, Violence Management

Key Messages (Provide appropriate messages of about 35-50 words to be printed in centre box)