Perception of patients About Medical care at Gynecology OPD in I.T.H.S :Observational Study
Kanwal Khalid, Maira Arif, Yasir Sadiq, Mirza Muhammad Abdullah, Anam Zafar, Memoona Amin, Talha Laique
1969
ABSTRACT
Background: Hospitals are the most important organizations of health care system. Globally 80% patients are attended at OPD.
Aim: To find the perception of patients regarding care provision at Gynecological OPD in Islam Teaching Hospital, Sialkot
Study Design: Observational study.
Methodology: Hundred patients were included in present study. All information was collected via Questionnaire and was kept in secret. Data analyzed by SPSS 20.0v.
Results: Quality of information provided by receptionist was satisfied 84(84%), partially satisfied 10(10%) and unsatisfied 6(6%). Promptness with which patients was checked by the doctor was Poor 2(2%), Fair 6(6%) and good 92(92%). Behaviour of doctor towards patients was Satisfied 80(80%), partially satisfied 16(16%) and unsatisfied 4(4%). Time given by the doctor to the patients was Satisfied 80(80%), partially satisfied 20(20%).
Conclusion: This study concluded that satisfaction of patients of Gynecological OPD was overall good. However, many of the existing shortages can be improved by presenting an organized program. Keywords: Perception, patients and Gynaecology OPD.