ABSTRACT

Background: Business environment is very important in terms of employees’ satisfaction and performance. All the efforts of the organization or individuals within the organization to achieve the intended goals in a business constitute the performance.

Aims: This research aims to examine the satisfaction and performance levels of employees in sports centers. In addition to measuring the relationship between employee satisfaction and employee performance, research findings are believed to be guiding the organizations to increase employee performance with the level of employee satisfaction.

Methods: The research population consists of sports center employees. The sample of the study consists of 228 participants, 137 of whom are women and 91 of whom are men, who are working in sports centers operating in Istanbul and who are selected by the appropriate sampling method among the improbable sampling methods. During the data collection process, Employee Satisfaction Scale (ESS), which was developed by Erken (2013) in accordance with the purpose and has three sub-dimensions, Employee Performance Scale (EPS) used by Sehitoglu and Zehir (2010).

Results: However, the working time (in years) spent by employees in the business and their duties were statistically significant in terms of sub-dimensions of employee satisfaction.

Conclusion: The Spearman correlation analysis was performed to measure the relationship between employee satisfaction and employee performance. According to the results of the analysis, the sub-dimensions of employee satisfaction have a moderately positive (0.5<r<0.9) relationship both between each other and with employee performance. As a result, it is observed that when employee satisfaction levels increase, performance levels also tend to increase.

Keywords: Sports center, Employee satisfaction, Employee performance