ABSTRACT

Interpersonal relationships in the workplace are often described as an important part of an employee’s experience at work.

Aim: To investigate the impact of civility program on organizational citizenship behaviors among nursing staff at selected teaching hospital.

Methods: A quasi-experimental (one-group pretest/posttest) design. Five selected intensive care units (ICUs) at selected teaching hospital. Convenient sample (44) nursing staff out of (111) divided into (6) head nurses, (8) charge nurses and (33) bed side nurses. Incivility Behavior Questionnaire measuring the incidence of experienced incivility by nursing staffandNursing Incivility Observational Check Listthat measure incivility behaviors among nursing staffand Organizational Citizenship Behavior Questionnairemeasuring the level of organizational citizenship behavior.

Results: There was a statistically significant difference in mean scores of study subjects regarding all dimensions of both perceived and observed incivility behavior as well no statistically significant difference among all organizational citizenship behaviors total dimensions. Finally,highly statistically significant negative correlation between perceived as well observed incivility behavior and OCB dimensions during different periods of assessment.

Conclusion: Overall, the current study concluded that implementation of civility program had approved thattwo of the study hypothesis was supported and the third one was not supported.

Keywords: Civility Program, Nursing staff Organizational citizenship behavior