ABSTRACT

Mobbing, directly affects employees in all businesses, resulting in decreased performance and efficiency. n many studies, it is seen that the intention to quit the employees in the enterprises where the mobbin is experienced, the organizational commitment decreases and the staff turnover rate increases accordingly. n this case, mobbing and organizational commitment are two important issues for businesses. The aim of this study is to determine the effects of the concept of “mobbing”, which is expressed as psychological harassment or bullying in hotel businesses, on organizational commitment. In line with the targeted purpose, a literature review was made on the subject and 230 (valid) questionnaires were applied to the staff working in seven different 5-star hotels in Istanbul. The data collected by the survey method were analyzed in order to understand whether the mobbing was applied to the hotel staff and how this effect on the organizational commitment. SPSS 25 package program was used to analyze the data. In the analysis, explanatory statistics, t-test, chi-square test, one way anova, post hoc test, reliability test, correlation and factor analyzes were performed. Cronbach's alpha (α) coefficient values, mobbing scale, organizational commitment scale and alpha values of sub-factors ranged from α = 0.743 to 0.933. As a result of the research, it was determined that there was a statistically significant low severity relationship between the organizational commitment levels and mobbing levels of the participants.

Keywords: Mobbing, Organizational Commitment, Tourism, Hotel Management, Istanbul.