ABSTRACT

Objective: To find out the satisfaction and experience of the patient from the OPD of surgical department of PIMS Hospital Islamabad.

Methodology: The research was carried out in surgical Out Patient Department of PIMS Hospital Islamabad. This research work was carried out in the first three months of the year 2020. The patients were interrogated about the common state of the Out Patient Department, management methods, response duration, checkups time, and behaviour of doctors, their skilfulness, their contents and suggestion to other patients disregarding their social and areas information.

Results: Interview of 490 patients was carried out after getting their willing for this research. More than 75% patients were satisfied with the excellent ambience (including management methods, the behaviour of reception staff and waiting rooms) of Out Patient Department but only sixty-four patients said that the sign of surgical Out Patient Department was visible. The average waiting duration was a 47.47±15.29 minute (from fifteen minutes to one hundred and fifty minutes). About 301 patients were checked and their treatment recommended by the Residents and one hundred and eighty-nine patients got their treatment from Consultants. The average time of consultation was 6.03±3.34 minutes (from two minutes to twenty minutes). Two hundred and forty-six patients viewed that the consultation duration was sufficient. Two hundred and eighty-seven patients willing were taken before the assessment but the solitude of the patients was kept while assessing three hundred and six patients. About 65 patients have to suffer succeeding problem of visit with the other departments. 97% patients viewed that they will make use of the Out Patient Department further and four hundred and sixty-one patients viewed that they will advice other to use it.

Conclusion: Generally, patient’s know-how and contentment from surgical Out Patient Department was from fair to good. We highlighted many points for the betterments of many areas that are able to increase the quality of work and the contentment of the patients.

Keywords: OPD, Contentment, Patients, Consultants, Residents, know-how.