ABSTRACT

Background: Mental workload and job boredom proneness in female health care providers attenuate the quality of provided health cares. The relationship between mental workload and job boredom proneness in female health care providers at Ardabil-based health centers in 2019 were examined.

Methods: The study was carried out as an analytical cross-sectional study with 234 participants selected randomly. The participants were female health care providers working at 48 health centers. Data gathering tools were a demographics form, NASA TLX, and job boredom proneness questionnaire. Data analyses were done using SPSS19.

Results: The results showed that health care providers had a severe mental workload and moderate job boredom proneness. Mental workload increased job boredom proneness in terms of temporal demand aspect and decreased job boredom proneness in terms of performance aspect.

Conclusion: Mental workload aspects temporal demand that has to do with time pressure and performance that has to do with the satisfaction with performance prevented the intensification of job boredom proneness. Therefore, managers can control mental workload through creating a balance between personnel’s work capacity and workload and increasing the number of female health care providers.

Keywords: Mental workload, job boredom proneness, female healthcare providers