Nurse Manager Perceptions of work environment factors associated with violence of patients or their relatives against nurses in Iran: A qualitative study
Fereshteh Moradipanah, Monireh Anoosheh, Zohreh Vanaki
1202
ABSTRACT
Aim: To explore the perceptions of nurse managers of
the work environment factors
associated with violence of patients or their relatives against nurses in
teaching hospitals.
Methods: This qualitative conventional content analysis
study was conducted in 2017. A
purposeful sample of sixteen nurse managers who had experiences of workplace
violence was recruited. Study participants were selected from teaching
hospitals affiliated with Medical Sciences Universities in Tehran, Iran.Data were gathered through unstructured interview
method. Sampling and data collection were continued until reaching data
saturation.
Results: Our participants’ experiences of work
environment factors associated with violence of patients or their relatives
against nurses came into five categories including insufficient knowledge of patient
or relatives about nurses' responsibilities; shortage of resources that pave
the way for conflict; perceived threat of patient or family from illness;
stressful nature of nursing tasks; legal requirements for the care of offensive
patients.
Conclusions: To protect the safety and
health of nurses, nursing managers must make appropriate decisions about the
human and non-human factors that are the causes of violence of patients or
their relatives against nurses. Findings of the study can be helpful in enhancing
understanding of the conditions and factors which influence the incidence of
violence against nurses.
Keywords: Nurses, nurse managers,
patients, violence, workplace
ABSTRACT
Aim: To explore the perceptions of nurse managers of
the work environment factors
associated with violence of patients or their relatives against nurses in
teaching hospitals.
Methods: This qualitative conventional content analysis
study was conducted in 2017. A
purposeful sample of sixteen nurse managers who had experiences of workplace
violence was recruited. Study participants were selected from teaching
hospitals affiliated with Medical Sciences Universities in Tehran, Iran.Data were gathered through unstructured interview
method. Sampling and data collection were continued until reaching data
saturation.
Results: Our participants’ experiences of work
environment factors associated with violence of patients or their relatives
against nurses came into five categories including insufficient knowledge of patient
or relatives about nurses' responsibilities; shortage of resources that pave
the way for conflict; perceived threat of patient or family from illness;
stressful nature of nursing tasks; legal requirements for the care of offensive
patients.
Conclusions: To protect the safety and
health of nurses, nursing managers must make appropriate decisions about the
human and non-human factors that are the causes of violence of patients or
their relatives against nurses. Findings of the study can be helpful in enhancing
understanding of the conditions and factors which influence the incidence of
violence against nurses.
Keywords: Nurses, nurse managers,
patients, violence, workplace